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Return and Refund Policy

Return and Refund Policy

❖ If cancellations are made 60 days before the start date of the trip, 15% of the total tour cost will be charged as cancellation fees.
❖ If cancellations are made 30 days before the start date of the trip, 30% of the total tour cost will be charged as cancellation fees.
❖ If cancellations are made within 16-30 days before the start date of the trip, 50% of the total tour cost will be charged as cancellation fees.
❖ If cancellations are made within 8-15 days before the start date of the trip, 75% of the total tour cost will be charged as cancellation fees.
❖ If cancellations are made within 0-7 days before the start date of the trip, 100% of the total tour cost will be charged as cancellation fees.

 

Free Cancellation

❖ Single-Day Tours/Activities*: Cancel at least 7 days in advance of the start date of the experience for a full refund.

❖ Admission tickets/passes or skip-the-line tickets excluded. Please check special notes as some tours are non-refundable.
 
 

How to Cancel a Reservation

We will process your cancellation/refund request within one to seven business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with our customer service representatives without filling out a request form will not guarantee that your cancellation has been processed or acknowledged. 
❖ Cancellation must be made over email by explaining the reason why you are canceling the reservation
❖ Contact Email:[email protected]
 

What CAN be Refunded:

❖ Some tours may require a minimum number of travelers to operate. The affected traveler will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances.

❖ Please note that the product substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.
❖  Any additional refunds based on extenuating circumstances will depend on the individual tour operator.

What CANNOT be Refunded:

 All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.

 No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances.
 Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.
 Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.